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Order Return Policy & Procedures

Our Newsletter


Order Return Policy & Procedures

 

ORDER RETURN POLICY & PROCEDURE 

 

If you are not satisfied with the original condition and/or performance of your purchased item, you may return the item within 30 days from ship date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Contact us to receive a return authorization (RA) number and instructions. Please have your order number available.

 

Note the following:

 

 

  1. To obtain the RA number, please provide us with the order number and reason for the return.
  2. Returns must include the original invoice or packing slip with the RA number.
  3. We will not accept returned merchandise without a return authorization (RA) number. Returns received without authorization will not be processed for refund or exchange.
  4. Once you receive a return authorization you may return unused items, in the original box with all accessories, warranty cards, owner's manuals, etc. within 30 days for an exchange or refund. Non-defective returns will be charged a 15% restock fee.
  5. Returns without the complete original packaging will not be accepted.
  6. Shipping and handling is non-refundable except in the case of defective merchandise shipped with in the United States (as determined by us).
  7. Shipping for returned merchandise must be pre-paid by the customer.
  8. Please allow 4-6 weeks from the date we receive the return for credit.
  9. Returns must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages, therefore we recommend you purchase insurance from your shipper.
  10. Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.

 

Please ship all return merchandise to the following address:

 

POWERSOURCE LLC
Attn: C/S Department
961 Baxter Ave.
Louisville, Ky 40204

 

 

ORDER CANCELLATION POLICY

 

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

• If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

 

 

 

 

 

 

 

 

 

 

 

 

 




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