Loading... Please wait...

Our Newsletter

Shipping Policy & Information

For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via several of the major mail carriers, including UPS, FedEx, and the United States Postal Service. Customers will be unable to opt for the carrier of their choosing. Shipping and Handling Charges are listed on the order form.  
Exceptions to Our Shipping and Delivery Policy

The following exceptions will require extended shipment and/or delivery times:
  1. Products that are normally stocked but that are temporarily out of stock.
  2. Products that are not normally stocked and must therefore be special ordered.
  3. Items requiring special attention in adherence to legal and/or delivery service guidelines.
Under such circumstances, you will be emailed regarding the specifics of your situation.

 Delays in Shipping

On occasion, we may experience an unforseen delay in the shipment of your order. In such a case, you will be notified via email. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

Shipping Timeframes

  • Standard Shipping: Our standard method of shipping is UPS ground shipping. You may expect to receive your order within 4-8 business days from the date of shipment.
  • PO Box Shipping:  We can not deliver to PO Boxes. During checkout, please be sure to provide us with a physical shipping address.
  • International Shipping: Currently, we do not ship to International or U.S. Territory locations such as Canada, Puerto Rico, Mexico, or any destination outside the contiguous United States. 

If Your Order Does Not Arrive On Time


If your order does not arrive within the specified delivery timeframe please let us know. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located please contact us. 








Powered By:
Network Louisville.com (NetLou.com)
Making websites easy and affordable!
502-569-WEBS (9327)